Huntsville, AL, October 8, 2025

News Summary

Huntsville Utilities has inaugurated its new Systems Operations Center at 1145 Jordan Road, spanning 25,000 square feet. This state-of-the-art facility will operate 24/7, managing electric, gas, and water services with advanced technology. Designed to withstand extreme weather, including tornadoes, the center enhances operational efficiency and response times for the community’s essential utilities.

Huntsville Unveils New State-of-the-Art Systems Operations Center

Huntsville Utilities has opened a new Systems Operations Center designed to manage electric, gas, and water systems 24/7. Located at 1145 Jordan Road, the facility spans 25,000 square feet and is constructed to endure extreme weather conditions, including strong tornadoes.

The innovative center, built over the past two years, is equipped with advanced technology, including monitoring stations for electric, water, and gas systems along with backup power generation capabilities. This setup allows for rapid crew dispatch to address system repairs as necessary. Huntsville Utilities, a not-for-profit public utility, serves a population comprising approximately 233,000 electric customers, 110,000 water customers, and 65,000 natural gas customers in Huntsville and Madison County.

The centralization of staff members, who previously operated in separate locations, enhances the command-and-control functions by having them all in one secure area. This arrangement ensures continuous monitoring and efficient responses to service anomalies. The facility promises to keep staff available 24 hours a day, seven days a week, year-round, thus ensuring reliability and safety in service delivery.

Wes Kelley, the President and CEO of Huntsville Utilities, emphasized the center’s critical role for both the community and local businesses. Among its vital clients, Redstone Arsenal stands out as a major employer in the Tennessee Valley, relying heavily on the services provided by Huntsville Utilities. The new Systems Operations Center further supports their critical missions, underscoring the utility’s importance to national security capabilities as noted by Garrison Commander Erin Eike.

With winter fast approaching, Huntsville Utilities has assured the community that comprehensive measures are in place to maintain service reliability and safety during severe weather conditions, ensuring that essential utilities remain unaffected.

Key Features of the New Systems Operations Center

• Location: 1145 Jordan Road
• Size: 25,000 square feet
• Operational capacity: 24/7 service, available year-round
• Construction designed to withstand extreme weather, including tornadoes
• Advanced monitoring systems for electric, water, and gas
• Centralized staff location for efficient operation and response
• Backup power generation capabilities

Background on Huntsville Utilities

As a public utility, Huntsville Utilities operates without profit motives, focusing on public service for its 233,000 electric customers, 110,000 water customers, and 65,000 natural gas customers. The new center not only enhances the utility’s operational capabilities but also strengthens its commitment to the community and major stakeholders such as Redstone Arsenal.

Deeper Dive: News & Info About This Topic

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Additional Resources

• 256 Today: Huntsville Utilities Cuts Ribbon on Systems Operations Center
• Wikipedia: Public Utility
• WHNT News: Huntsville Utilities Opens New Systems Operations Center
• Google Search: Huntsville Utilities
• Rocket City Now: Huntsville Utilities Opens New Operations Center
• Encyclopedia Britannica: Utility Company
• WAAYTV: Huntsville Utilities Opens Storm Resistant Operations Center
• Google News: Huntsville Utilities Operations Center

Author: STAFF HERE HUNTSVILLE WRITER

The HUNTSVILLE STAFF WRITER represents the experienced team at HEREHuntsville.com, your go-to source for actionable local news and information in Huntsville, Madison County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Panoply Arts Festival, Rocket City Brewfest, and Huntsville Comic & Pop Culture Expo. Our coverage extends to key organizations like the Huntsville/Madison County Chamber of Commerce and HudsonAlpha Institute for Biotechnology, plus leading businesses in aerospace, defense, and manufacturing that power the local economy such as Boeing, SAIC, and Mazda Toyota Manufacturing. As part of the broader HERE network, including HEREBirmingham.com, we provide comprehensive, credible insights into Alabama's dynamic landscape.